During the 2019/2020 admissions process, the University of Abuja (UNIABUJA) and the Joint Universities Preliminary Examinations Board (JUPEB) have been in a running battle over the acceptability of the programme at the university.
Already, the UNIABUJA management has said that it had no prior legal arrangements with JUPEB to accept its advanced level certification for students’ admissions.
The federal government has now waded into the lingering crisis between the school and the examining body.
This was disclosed when the national coordinator/CEO of SERVICOM, Mrs Nnenna Akajemeli, paid an advocacy visit to the Vice Chancellor, University of Abuja, Professor Abdul-Rasheed Na’Allah recently.
According to Mrs. Akajemeli in a statement obtained by EduCeleb.com on Wednesday, parents, guardians of students who enrolled on the JUPEB programme forwarded complaints to SERVICOM that registration fees were paid and processed for their wards to be admitted into the institution but were denied admission into the school.
She stated that the purpose of her visit was to appeal to the university management to look into its complaints/grievance redress mechanism with a view to renewing standards and proffer lasting solution to the crisis.
The coordinator called on the management of the university to also take a look at issues of delay in transmitting students’ transcripts on time and efficiently.
She further solicited the support of the vice-chancellor and his management team to take service delivery to the next level that will make them stand out as one of the best tertiary institutions in the country.
Akajemeli further called for the strengthening of the SERVICOM unit within the campus for it is a catalyst for service delivery chain of the University of Abuja for smooth operations and customer satisfaction.
She advised management of the university to ensure that UNIABUJA Service Charter is reviewed, published, relaunched and implemented in line with global best practices.
The CEO also commended the efforts and innovations of management and urged the vice chancellor to keep up with the good job.
The VC, Abdulrasheed Na’Allah in his remarks, said that University of Abuja is the face of Nigeria and a pace setter. He informed the SERVICOM CEO that the university had reviewed some of its commitments to ensure that it adds value to the system.
He further informed his guests that the University Senate is the only governing body charged with the legal mandate to make laws and establish programmes in the university.
The literature professor disclosed that the school management had carried out thorough investigations on the issue and discovered that there were no binding documents between the school and JUPEB, and that this has been communicated to the parents.
He advised them to consider other schools since JUPEB as a programme could be accepted by any other Nigerian university that indicates it as criteria for admission, adding that the students could apply to these schools to run the programme of their choice.
He pledged that a world class integrated portal would soon be put in place in the university for enhanced efficiency in the service delivery process in the school.
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